Salesforce announced Slack GPT, a new conversational AI integration in Slack that the company touts as an experience that will transform how work gets done. Slack GPT will be able to use generative AI app integrations, different language models, and the power to tap into secure customer data insights from the Customer 360, Data Cloud and Einstein GPT.
New native AI built into Slack
Slack will bring AI natively into the user experience to help customers work smarter, learn faster, and communicate better. For example, AI-powered conversation summaries and writing assistance will be available directly in Slack, all with just a click.
Slack’s new AI-ready platform
With the newly released Slack platform, users will be able to build no-code workflows that embed AI actions with simple prompts at each step, making it easy to deploy AI automation. They can also securely integrate a large language model (LLM) from companies like OpenAI and Anthropic, or use the LLM of their choice. This includes those funded by Salesforce Venture’s generative AI fund, and in the future, Salesforce’s proprietary LLMs.
New Einstein GPT app for Slack
Slack is the conversational interface to the Customer 360, soon bringing Einstein GPT-powered insights from real-time customer data to life in Slack and enriching every team’s understanding of their customers.